Shipping policy

We ship our products to residents and confirmed business customers within the USA (see restrictions below). All orders are processed within 24 hours, when possible, and ship within 3-5 business days. All products require a signature and all recipients are required to be 18 years of age or over.

We use the following shipping companies: UPS GROUND

Redirect a Package

Customers may change their shipping address at no charge prior to the package being shipped. Please contact us if you need to change your address.

If your package has already shipped, use UPS My Choice to make changes to your delivery. Customers who would like us to put in a delivery address change request on their behalf will need to be pay a redirect fee of $35 before we can make the request.

Changing your delivery address may delay your package. Address changes may not be possible if another change request has previously been made.

Missed Deliveries
Customers may request and pay for re-shipment of missed deliveries once their order has been returned to our warehouse. UPS will attempt to deliver a package multiple times and may drop it off at a pickup location for customers to retrieve. We recommend all customers set up a UPS My Choice account if they need to make changes to their delivery or check the location of their package.

Restrictions
We are unable to ship active ingredient products to: Alaska, California, Hawaii, Massachusetts, New York, Puerto Rico, and Washington D.C. If you ship an order to another state, check your local laws before bringing our products home.